We are committed to providing you the highest level of customer support to make your Ambia experience as easy and enjoyable as possible. Our services include informative FAQs, Downloadable Users Manuals, and several ways to contact us. If you wish to leave any Comments about our products, please feel free to do so. We appreciate all your feedback. Thank you.
A: First, make sure that the unit is plugged into an active outlet. Try another appliance in the outlet to ensure the outlet is operational. If the outlet is switch controlled, make sure the switch is in the on position.
If your heater is plugged into a properly functioning outlet and still will not turn on then your thermostat may be set too low. Try turning it to its highest setting to see if that activates the heater. Make sure the heater is not blocked by anything in the room. Follow placement instructions in the manual. If you have tried all of these steps and the unit will still not turn on, please call our customer service line.
A: Your thermostat is probably set too low. Adjust the thermostat to the highest setting and the heater will turn on.
Q: There is not enough heat coming from my heater.
A: Your heater may be set in low (one module) mode. Adjust the controls to activate both modules. Lights on both heat modules should turn on indicating that each is active.
Q: My heater turns on and off frequently
A: The thermostat automatically turns the heater on and off to maintain your preset heat. If you want this to occur less often set your heater to a higher setting and it will run more continuously.
Q: Only one module is working
A: If one unit turns on, indicated by the red light, and the other is not on then adjust the controls to activate both modules. After adjusting, both modules should turn on indicated by the red lights.
If this does not fix the problem double check the tether cord to ensure it is fully inserted into the remote module, and the unit is set to high (2 module) setting.
Q: My heater was on, but turned off and will not turn back on
A: Your heater may have over heated. Please turn the unit to off position; unplug the unit; and wait 15 minutes. Plug the unit back in and turn on. Also, make sure to follow placement instructions in manual to prevent this from occurring.
Q: From time to time there is a funny odor coming from my heater
A: Occasionally dust particles, or other debris can get caught on the heating element and cause a smell. Make sure your heater is in a well ventilated area and continue running until the odor goes away. Make sure to follow placement instructions in manual and clear away dust after prolonged storage.
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